Facility and Accommodation: We ensure patient comfort and safety with private, wheelchair-accessible rooms, personalised decor, and 24/7 nursing stations. The facility includes secure areas for medication, a sluice room for waste disposal, regular housekeeping services, and communal areas for social interaction. 

Patient Admission and Assessment: We conduct pre-admission screenings and develop personalised care plans tailored to each patient’s medical, mental health, and lifestyle needs, ensuring a high standard of sub-acute care. 

Food and Beverage Service: We offer dietitian-approved menus that cater to various dietary needs, including diabetic and low-sodium options, with meals delivered to patients’ rooms for added convenience. 

Clinical Governance & Accreditation: We adhere to NSQHS standards, ensuring patient safety and continuous improvement through regular audits. Our clinical governance model supports this with a multidisciplinary committee, a robust risk management framework, ongoing staff education, and feedback mechanisms to drive quality care and regulatory compliance. 

Discharge Planning: Discharge planning begins at admission, involving a detailed assessment of the patient’s needs and preferences to ensure a safe and supported transition home or to another facility, with thorough documentation and follow-up plans. 

Technology and Monitoring: We integrate EMR systems like MMEx or Sunrise and installs wireless monitoring for patient safety, supporting seamless administrative and clinical operations. 

Infection Control: We implement stringent infection control protocols, including proper hand hygiene, PPE usage, daily cleaning, isolation protocols, staff health monitoring, and outbreak management to safeguard against infections. 

Liability Management: We ensure full legal compliance and risk management with insurance coverage, incident reporting systems, and adherence to healthcare regulations for patient privacy and safety.